Only a few times in my life have I ever experienced blatant ugliness to my face. And I guess I was about due for a good dose of it seeing as how it hasn't happened to me in almost 3 years, but it always seems to be a work. And never from my coworkers (we have each other's backs) but from parents or family members.
Last night I was at work and I have been working A LOT the past 3 weeks because we have been so busy. Last week I worked 60+ hours! So I had, had one little night off to recoup and then back to work.
I had been at work for about 4 hours...it wasn't too bad, we were busy but it was manageable. One of the nurses had called and asked me to come to a different part of the unit to help with a sterile procedure. I was to do a sterile dressing change on a central catheter in this one baby. Before I got over to her the nurse had explained to the family (mom was 16 years old and her mother, the grandmother) that my name was Jill and that I would be coming over to do the change. When I got to that part of the unit the family was hovering over the bed so I just got my supplies and let them have their time with the baby while I was getting ready. When we were ready to do the procedure I explained to the grandmother that this was sterile procedure and that we needed them to step out to the waiting room just for a few minutes until we were done. She then turned to me and out loud, in a very ugly voice and in front of my co-workers said, "Well would YOU like to introduce yourself to us and tell us what you are going to do to our baby!?" I was so taken aback that I didn't know what to say at first. It was like a slap in the face and the look she gave me basically told me to "Go To He**". I could feel my face get flushed and all I could do was look at her and respond with what she wanted to know. Even though she already knew.
I was frustrated and embarrassed! After they walked out, the nurse looked at me with wide eyes and started to apologize and said, "that was inappropriate, I just got finished explaining to them what was going to happen." I had to refocus before I started on this dressing change so that I wouldn't mess up.
Some people are so rude and unappreciative. I guess I should have reintroduced my self to her, but honestly I was just so focused on what I was about to do, I didn't feel it was necessary considering she had just been told. I told myself I wasn't going to let it ruin my night but that lady really got under my skin.
It just upset me because I don't come to work for 12 hours to be treated with disrespect! Its things like this situation that can "burn a nurse out" real fast. I understand people are in a bad position and are confused, but don't take it out on the person trying to take care of and help you or your loved one.
Sorry for the rant, just had to get that off my chest. Its been a LONG month at work. Here's hoping is slows down real soon.
Lord, help me to love even when love is not shown to me. Let me be more aware of people's needs and considerate to them. And help me to not become resentful toward people that do me wrong. Please keep me from getting burned out of nursing so soon into my career. Thank you for giving me guidance and patience!